Shipping policy

Shipping Policy

Thank you for choosing Puriq. We take immense pride in crafting premium, pure desi ghee and ensuring it reaches your doorstep in perfect condition. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

  • All orders are processed within [e.g., 1–2 business days].

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders (such as during festive seasons), shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or WhatsApp.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We partner with reliable courier services to ensure your ghee arrives safely.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping [e.g., 3–5 business days] [e.g., Rs. 200 / Free for orders over Rs. 3,000]
Express Shipping [e.g., 1–2 business days] [e.g., Rs. 400]

> Note: Delivery delays can occasionally occur due to weather, traffic constraints, or remote locations.

3. Packaging & Quality Assurance

Because our ghee is a premium food product packaged in [Plastic jars / high grade bottles], we utilise specialise, secure packaging to prevent leakage and breakage.

  • Every jar is sealed for freshness and wrapped in protective layers.

  • Ghee may melt or solidify depending on the weather conditions during transit. This is a completely natural characteristic of pure ghee and does not affect its quality, taste, or shelf life.

4. Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email or SMS once your order has shipped, containing your tracking number(s). The tracking number will become active within 24 hours.

5. Cash on Delivery (COD) & Payment Options

We offer both online prepayments and Cash on Delivery (COD) for your convenience across available locations. Please ensure the exact amount is ready at the time of delivery if you choose COD.

6. Damages & Issues

Puriq is committed to your satisfaction. If you receive your order damaged or leaking, please contact us immediately so we can make it right.

  • Please save all packaging materials and damaged goods.

  • Take a clear photo or video of the damaged packaging/bottle and send it to our support team at [Your Email Address] or WhatsApp at [Your Phone Number] within [e.g., 24–48 hours] of delivery. We will arrange a replacement or refund promptly.